Dear Customer,
We would like to inform you that your personal data, collected directly from you, or through the websites owned by Quantum Valley SRL, will be processed in full compliance with the fundamental principles, dictated by the new General Data Protection Regulation (GDPR).
As an Italian company, we have always been compliant with some of the strictest data protection laws in the world and therefore we collect data only when it is truly necessary and in the interest of our customers, such as, for example, to send you an activation code for a service via email.
Please read this data protection policy carefully and make sure you understand it. If you have any further questions or there is something you do not understand, please contact us.
This document describes how we process data that can be directly or indirectly linked to natural persons (personal data) and what hardware and software is used: we also explain how we use cookies and analytics tools across our websites and in our products and services.
PERSONAL DATA PROCESSING OPERATIONS AND RELATED PURPOSES
1) How and when we collect personal data
- Information when you visit our websites:
When you visit one of our websites, we may process information about the country from which you are visiting us, information about your device, your operating system and browser, user behaviour users on our site during the current session and if you have visited us before.
For this, we use cookies. A cookie is a text file that is stored on your computer or mobile device by a website’s server and that only that server will be able to retrieve or read its contents. It contains some anonymous information and allows the website to remember, for example, your preferences or what is in your cart
- Registration information:
To activate or use some of our products or services, you must create an account on our site https://quantumvalley.it/en.
During the process of creating your account, we will ask you for some personal information such as your name, email, possibly integrated with your telephone number and address details.
We will also ask for tax information (Tax code and/or VAT number), and we will store the IP address from which you made the registration request.
- Requests for support:
If you contact us for support requests, we will store your data in relation to that particular request, such as contact details, hardware and software information and log data. In some cases we may ask you to provide us with additional files generated by analytics tools to manage your support request (LOG). If these contain personal data, the processing is carried out in accordance with the guidelines set out in this Data Protection Policy.
- Usage information:
For some of our services, it is necessary to collect other personal data (for example, data required for registering a domain, activating an account on the SMS GATEWAY, registering a PEC).
The respective collection and processing of personal data depends on the product used, the associated services and the characteristics of the product.
Why and on what legal basis do we store personal data?
We process your data, regardless of whether it can be traced back directly or indirectly to a natural person or not, for the following purposes:
- To fulfill our obligations contractual towards you.
- To comply with obligations established by laws or regulations.
- For the correct functioning of our products and services.
- For practical and direct use of our products and services.
- For administrative purposes.
- To offer you optimised advertising and product information.
The provision of personal data is mandatory exclusively for the processing necessary for the provision of the services offered (any refusal for the purpose of providing the service makes it impossible to use the service itself); it is optional for the purposes
